Platform
NEW
May 2026
Glass UI Design System
A unified glassmorphism look across the entire app — softer surfaces, frosted modals, and a consistent button language.
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Frosted glass cards, modals and panels
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New primary, ghost, danger and warning button styles
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Glass system banners (red, amber and purple variants)
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Updated impersonation, trial and downgrade banners
Platform
May 2026
Partner Program & Messaging
Find certified partners, send service requests, and chat directly with them inside 11metrics.
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Browse the partner directory and request a service in 4 steps
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WhatsApp-style message center with file sharing and link previews
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Topbar message bell with unread counter
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Review reminders 7 days after linking, with locked submissions
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Branded emails on accept, reject, message and unlink
Automation
GROWTH
May 2026
Automation Flows (Email Drip)
Build multi-step email drip campaigns triggered when contacts enter an audience cluster.
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Visual flow editor with wait, send email, and end steps
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Block-based email composer (text, headings, images, buttons)
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Re-usable templates with live preview
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One-click unsubscribe respected automatically
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Per-step idempotency — no accidental duplicate sends
Billing
May 2026
AI Token Metering & Top-up Packs
Track your monthly AI token usage and top-up whenever you need more, without changing plans.
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Live AI token gauge in Settings → Billing
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Auto-topup when balance dips below a threshold
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Drain order: included tokens first, then your top-up balance
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Clear in-app upgrade prompt when quota is exhausted
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Monthly counters reset automatically on the 1st
AI
GROWTH
May 2026
AI Audience Clusters
Let AI segment your contacts into meaningful audiences — no manual rules required.
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AI generates 3–5 audience segments from your contact data
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Each cluster shows contact count, colour and status badge
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Manual audience builder for custom criteria
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Trigger automation flows from cluster membership
Contacts
May 2026
Contact Tags
Organise contacts with colourful tags you can reuse in audiences and automation.
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Create tags with a name, slug and colour
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Tag contacts and filter by tag
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Use tags as criteria inside audience builders
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Use tags as triggers inside automation flows
Integrations
May 2026
Shopify Connector
Sync your Shopify store — customers become contacts, orders become leads with revenue tracked.
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Connect with your Shopify store URL and access token
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Hourly automatic sync, plus on-demand "Sync now"
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Customers upserted to contacts; orders upserted to leads
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Revenue mapped from each order onto the lead
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Contact profile shows Shopify customer link
Billing
May 2026
Recurring Billing
Subscriptions now renew automatically with saved payment methods, smart retries and webhook updates.
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Automatic monthly renewal via Ziina
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Exponential backoff retry on failed payments (Day 1, 3, 7)
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Past-due workspaces gracefully downgraded after retries exhausted
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Multi-currency prices (AED, USD, EUR) on each plan
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Payment history and next billing date in Settings → Billing
Platform
May 2026
Profile Page Refresh
The Profile page is now organised into tabs with a streamlined avatar upload and rebuilt password change UI.
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Tabs for Account, Security, Avatar and Notifications
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Streamlined avatar upload pipeline
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Password change UI rebuilt with passkey-aware messaging
Security
May 2026
Passkeys (WebAuthn)
Sign in with Face ID, Touch ID or a hardware key — no password required.
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Register passkeys from Profile → Security
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Passkey sign-in button on the login page
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List and remove registered passkeys at any time
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Works alongside email & password and 2FA
Platform
May 2026
Referral Program
Share 11metrics with peers and earn credit toward your subscription.
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Unique referral link with one-click copy
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Track pending and granted rewards from the Referral page
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Credit applied to your workspace on referred plan activation
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Sidebar shortcut with a gift icon
Contacts
GROWTH
May 2026
Contact Enrichment
Enrich contacts with job title, company, LinkedIn, phone and Twitter via Hunter.io.
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One-click enrichment from the contact profile
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Looks up the person, then the company as fallback
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Fills job title, LinkedIn URL, phone, Twitter handle
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Marketing UTM columns surfaced on the contact list
Integrations
PRO
May 2026
Cloud Connect — Push Leads to CRMs
Send filtered leads straight into HubSpot, Zoho, Brevo, InsiderOne or Bitrix24.
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OAuth2 for HubSpot and Zoho; API key for the rest
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4-step wizard: pick platform, authenticate, select leads, map fields
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Field mapping editor with dynamic platform fields
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Per-push log so you always know what was sent
Platform
May 2026
In-App Support & Knowledge Base
A help panel in the topbar lets you search articles, submit tickets, and chat with our agents — with attachments.
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Search a knowledge base of articles directly in the app
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Submit tickets with category routing (Sales / General / Technical)
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Attach images and PDFs to tickets and replies
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In-app notification when an agent replies
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Live status sync from our support system every 5 minutes
Analytics
May 2026
Ad Spend on the Dashboard
Two new optional dashboard blocks summarise your Google Ads and Meta Ads campaigns.
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Top 5 ad campaigns by spend with leads and CPL
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Three states: not connected, no data yet, full results
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Hidden by default — restore via the "+" area
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Per-block refresh button with live spinner
Platform
May 2026
Onboarding Progress Box
A compact progress ring in the topbar guides you through 6 setup steps.
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Tracks pixel install, campaign, tracking link, first event, ad connect and team invite
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Inline SVG progress ring with percentage
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Click any task to jump straight to it
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Dismissable, and auto-hides at 100% completion
AI
GROWTH
May 2026
AI Ad Performance Analysis
Get AI-generated insights on your ad campaigns — what is working, what to change next.
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Plain-language analysis of spend, clicks and CTR
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Recommendation, expected impact, and one key insight
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Auto-falls back to a local model if the primary one is busy
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Live polling — analysis appears as soon as it is ready
Integrations
GROWTH
May 2026
Google Ads & Meta Ads Connectors
Connect your ad accounts to import campaign spend and performance into 11metrics.
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OAuth2 connection to Google Ads and Meta Ads
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Daily sync of campaign spend, clicks and impressions
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Map each ad campaign to your 11metrics campaign
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On-demand "Sync now" button per connector
Platform
May 2026
Guided Tours on Every Page
Each page now comes with a short walkthrough — restart any tour from Settings or the floating help button.
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Per-page step-by-step tours powered by Driver.js
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Progress saved per page so you only see each tour once
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Replay a tour at any time with the "?" button
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Reset all tours from Settings → General
Platform
May 2026
Multi-Language Support (EN / IT / AR)
The whole interface is now translated into English, Italian and Arabic — including right-to-left layout for Arabic.
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Switch language from Settings → General
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Workspace currency follows the locale automatically
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Right-to-left layout for Arabic, including charts
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Standard Laravel auth/validation messages also translated
AI
GROWTH
May 2026
AI Landing Page Analyzer
Score your landing pages from 0–100 and get up to 3 actionable suggestions to improve them.
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AI-generated score and three concrete suggestions
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Falls back to a local model if the primary is unavailable
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Live polling — results appear when ready
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Triggered from any campaign card
Analytics
May 2026
Configurable Dashboard Blocks
Show or hide individual dashboard blocks to match how you actually use the data.
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Per-block 3-dot menu to hide any widget
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Restore area at the bottom to bring blocks back
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Preferences saved per workspace
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Optional 6th "Ad Spend" KPI card when ad data is mapped
Contacts
May 2026
Gravatar Avatars for Contacts
Contacts identified by email now show their Gravatar profile picture across the app.
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Automatic Gravatar lookup for identified contacts
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Graceful fallback to coloured initials
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Visible in contacts list, leads, dashboard widgets
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Privacy-preserving: hash only, no plain emails sent
Contacts
GROWTH
May 2026
Contact Map
See where your contacts are in the world — on the contact profile and on a global map in Reports.
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Mini map on each contact profile, with manual address entry
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Full Contact Map tab in Reports with marker clustering
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Filter by score band, status, date and name
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Export filtered contacts as GeoJSON
Platform
PRO
May 2026
REST API v1
Programmatic access to contacts, leads, campaigns, links, scoring, fees, reports and billing.
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46 endpoints under /api/v1, Sanctum-authenticated
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Read-only or read & write tokens
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Filterable, paginated JSON responses
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Workspace-scoped by token — no cross-tenant leaks
Platform
PRO
May 2026
API Token Management
Create and revoke API tokens directly in Settings → API.
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Generate tokens with read-only or read & write scopes
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One-time plain-text token banner with clipboard copy
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Revoke any token from the table
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cURL example shown right next to your token
Billing
May 2026
Deferred Downgrades with Reason
Downgrades now take effect at the end of your billing period — you keep full access until then.
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Downgrade modal collects a reason (with optional notes)
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Pending downgrade clearly shown with date
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Cancel a scheduled downgrade with one click
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Upgrading any time cancels the scheduled downgrade
Campaigns
GROWTH
April 2026
Tracking Links, Score Rules & Settings Tabs
Generate WhatsApp / phone / URL tracking links, configure your scoring engine, and find everything in a tabbed Settings page.
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WhatsApp, phone and URL tracking links with QR codes
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Configurable lead scoring rules with live preview
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Score distribution bar and "Recalculate All" action
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Settings reorganised into General, Web Integration, Team, Notifications, Billing
Analytics
April 2026
Contacts, Leads & Campaigns Views
Rich Livewire-powered lists and detail pages for the three core entities.
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Score band filter tabs, sorting and CSV export on contacts
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2-column contact profile with timeline, leads and attribution
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Inline status and revenue editing on the leads list
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Campaign cards with UTM builder and inline tracking links
Analytics
April 2026
Dashboard & Onboarding
The first version of the dashboard, with KPIs, timeline, funnel, score donut and the 4-step onboarding wizard.
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5 KPI cards with deltas vs. last month
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ApexCharts leads timeline (7d / 30d / 90d)
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Conversion funnel and score-band donut
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4-step onboarding wizard with live event detection
